Terrier Tools Ltd Approved STIHL and VIKING Dealer

Terrier Tools Ltd Terms & Conditions

www.terriertools.co.uk

CONTRACT

We offer professional goods and services to you and your company (the customer), the supplier reserves the right to alter the terms and conditions without notice to the customer, with changes being applied to orders received or working practice, from the date of any change. This company is an industrial supply company offering high quality power tools and accessories to our customers and will for the purposes of business through Terrier Tools Ltd supply under standard United Kingdom industrial terms and conditions.

Order Processing

Ordering and dealing with Terrier Tools Ltd in all aspects of business could not be simpler, choose one of the methods listed below and leave the rest to us.

Website

The website at www.terriertools.co.uk is the quickest and most efficient way to place business with Terrier Tools Ltd available to you 24 hours a day 365 days a year. When ordering goods through the website an automatically generated reply will be posted back to the customer mailbox confirming receipt of your request to order, the contract to supply is formed only when the supplier has received, reviewed and accepted your request to order. Terrier Tools Ltd reserve the right to cancel any request to place any order by the customer, at any time and for any reason, with a full and complete refund being generated back through to the source account within 7 working days. Please refer further to Conditions of Website Trading & Pricing Policy for further detail regarding offshore orders and delivery.

Sales Lines:- You may also choose to place business using our Sales Line on 01978 660011, we are open Monday to Friday 8.00am through to 5.00pm, call us during these times with your requirements and a member of our sales team will be happy to help deal with your request, check stock or answer any specific questions the customer may have relating to any machine or product in our range.

Pricing Structures & Payment Terms

The price for any machine or accessory shown on website www.terriertools.co.uk is the price the supplier initially offers the customer the goods at, and is subject to additional carriage charges and value added tax, at the appropriate rate. Exceptions to this standard working practice may occur due to the following circumstances: every effort is made by the supplier to offer the best possible and correct price at all times on the website, however even with the best intentions errors may occur from time to time. Should this unfortunate situation arise at the review stage of any customer order request, the customer will be contacted at the earliest opportunity and given the choice to cancel the initial order request or proceed at the corrected price. Should the supplier, Wrexham Power Tool Services Ltd, be unable to raise the customer to discuss this matter or receive no decision regarding price the order will be deemed to be cancelled 5 working days following date of order, with a full and complete refund being made within 7 working days of cancellation. Actioning an order request through our website authorises the supplier to debit the customers credit or debit card for the total amount of the order, full payment including carriage charges and V.A.T. at the current rate where appropriate, the total value must be received before any customer order request can be accepted and actioned through for shipping.

Processing Customer Orders

Handling customer orders: all orders received before 2.00 p.m. (Monday Friday, excluding bank holidays), will be dispatched same day (Subject obviously to stock availability and/or clearance of payment). Orders taken over the weekend will be despatched on the following Monday (excluding bank holidays). The supplier will endeavour to despatch orders for non-stock items within 5 to 7 working days of order. If there should be any delay Terrier Tools Ltd will contact the customer with as accurate delivery as possible.

Despatching & Delivery of Customer Orders

All other orders are despatched using 24/48hr road transport service (UK mainland only); offshore service are available including Southern Ireland at extra cost. Road transport deliveries must be signed for on delivery no shipments are left without a signature, should the delivery not be possible at the customers designated delivery address, a card with local contact details will be left by the courier informing the customer that by contacting the local depot a further delivery may be arranged at a more suitable time. Alternatively the customer may decide to uplift the order from the local courier depot by presenting the delivery card with the relevant consignment shipping number, proof of personal identification will be required for a depot uplift. Following a second unsuccessful delivery the goods will be held at the local depot for 5 days awaiting uplift by the customer, no further deliveries will be attempted by the courier company on behalf of the supplier; failure to uplift by the customer will result on the goods being returned to the supplier. The delivery charge shown on the customer invoice is only a contribution to the cost of shipping & packing, as stated road transport delivery requires a signature for receipt of your parcel. The customer should make all necessary arrangements to take delivery of any shipment from the supplier, as no carriage charge will be refunded should the goods remain undelivered, following all steps being taken by the supplier to deliver. The risk for the goods supplied to the customer from the supplier passes to the customer in that the customer is responsible for loss, damage or deterioration of the goods from the time and date of the delivery.

Warranty

All machines supplied by Terrier Tools Ltd are UK sourced machines with full UK Warranties, and are normally covered by at least twelve months full manufacturers’ warranty. During the warranty period should any manufacturing or material fault occur the machine will be repaired at any official manufacturers repair station throughout the UK, and at the suppliers discretion may be replaced during the warranty period. Should for any reason a machine require attention the original invoice must be presented as proof of purchase, should this not be presented to a repair station the supplier cannot be held responsible for warranty work being refused, and a charge imposed. Please note most importantly that the warranty for power tools does not cover accidental damage, misuse and or abuse of the machine or fair wear and tear and the granting of any warranty repair is totally at the discretion of the repair station.

Cancellation of an Order

As our customer you have the right to cancel any accepted order placed through Terrier Tools Ltd up to 7 working days from the day after the date the goods were delivered. If you wish to cancel your order before it is despatched please notify us by e-mail or through our Sales Line on 01978 660011 at the earliest opportunity, a full and complete refund will be issued within 7 working days. Should the goods already have left the suppliers warehouse and be in transit to the delivery address the supplier will be unable to stop the shipment, do not unpack the goods by removing the protective wrap, returning the shipment to the supplier within 7 working days using a suitable traceable method of transit at the customers cost. Should you already have the goods from Wrexham Power Tool Services Ltd and wish to return them, please re-pack the goods in a suitable protective wrap and return within 7 working days of receipt, again using a suitable method of traceable shipment at your cost. Refund to the original source for cancellation of the customer order will be for the value of the goods only, excluding carriage to and from the customer, and will only be given for machines or goods returned on the exact resalable condition as originally shipped, new and unused as originally sold, no refund will be issued for sub standard goods being returned and will be quarantined awaiting the customer uplifting his property.

Returning Goods: Damaged on Receipt, Faulty/Non Start or Incorrectly Delivered

Should any machine/equipment purchased from Terrier Tools Ltd arrive damaged or fail to start, the customer must contact Terrier Tools Ltd Within 24 Hours on 01978 660011, before returning items. Please state your order number, the name you ordered the goods under, and reason for contact Terrier Tools Ltd, please follow the instructions given by one of the Sales Team, we will quickly and effectively replace (subject to availability) or refund the purchase. Goods returned to the supplier will be fully inspected to confirm the reported fault/damage originally reported, should the returned machine be found not to be faulty as originally reported, the customer may incur the cost of the return carriage charge. All goods must be returned in their original packaging where possible with care and attention being paid to adequately protecting the goods for return transit to us, failure to protect the goods for return will affect what we can do to correct the original problem, the supplier reserves the right to deduct a charge for transit damage due to a lack of care in packaging by the customer

Returning Goods Incorrectly Ordered by the Customer

On receipt of an order should you find that you have ordered the wrong item, please contact our Sales Line on 01978 660011 within 24 hours and clearly explain the mistake, please follow the clear instructions given to you by one of our team. Please make sure that when returning goods for exchange a traceable method of transit is used as Terrier Tools Ltd cannot be held responsible or accept liability until the goods are received and signed for by one of Terrier Tools Ltd staff. Replacement machines will incur a further carriage charge to despatch plus any additional adjustment in cost should the replacement differ in price from the original order, we regret that the supplier cannot refund any costs which the customer has incurred in returning the initial item to the suppliers warehouse. Where a refund is requested without replacement Terrier Tools Ltd reserve the right to charge a restocking fee of up to 20% for any machine returned, no refunds will be given should the goods be returned and on inspection found to be in an inferior condition and not resalable. Credit payments back through to customer credit card accounts will be processed and completed within 14 working days of the goods being returned and signed for by one of the members of staff of Terrier Tools Ltd

Privacy Policy & Complaints

Terrier Tools Ltd is fully committed to protecting your privacy, the supplier only uses the information collected about the customer lawfully (in accordance with the Data Protection Act 1998). Information will only be used to process the customer order and to continue to provide a high quality service. The supplier will never pass information to a 3rd party. The level of service and experience in servicing the UK Power Tool market allows the supplier to be confident enough to think that the customer should be pleased with the products and services every time they are purchase, however, should the customer at anytime feel that they would like to make a complaint, or comment regarding any aspect of the service, please contact via post or email ( info@terriertools.co.uk) any contact regarding comments and or complaints the supplier receives will be dealt with the urgency demanded, Terrier Tools Ltd endeavour to respond to all complaints in full to the customer within five working days.

Conditions of Website Trading & Pricing Policy

Automatic trading on the website www.terriertools.co.uk has primarily been designed for customers with a UK mainland address, Terrier Tools Ltd is able to assist customers who reside “offshore” or outside the UK by contacting our Sales Lines on 01978 660011, when the corrected extra carriage costs will be quoted for shipping to the customers designated delivery address. All prices shown are subject to change at any time and are shown as a guide for the suppliers warehouse stock availability only, prices cannot be held on order requests placed once initial warehouse stocks have been exhausted. All pictures and technical descriptions are for guidance only, full specifications must be double checked on the manufacturer’s websites or published literature as machine versions can change from manufacturers from time to time.

Invalidity

Should any part of Terrier Tools Ltd Terms & Conditions be unenforceable, invalid or illegal, legality or enforceability of all other heading and clauses of our terms shall remain unaffected and in full force and effect at all times

General Agreement Terms

Customers agree and confirm through the purchase of machines and accessories from the supplier Terrier Tools Ltd, to use the machines for their normal and proper use as intended by the manufacturer. The customer agrees to follow the manufacturers instructions supplied with machine purchased before attempting to use any product supplied by the supplier.

Copyright

Terrier Tools Ltd retain full copyright against all website design and text shown on www.terriertools.co.uk reproduction in any form of any part of this website is strictly prohibited, without full written from Terrier Tools Ltd.

  • Subject of Customer Information
  • Seller
  • Conclusion of contract
  • Prices and shipping costs
  • Delivery and pick-up
  • Payment
  • Ordering process
  • Warranties and statutory right’s for defective products

Seller

The purchase agreement is made with Terrier Tools Ltd Five Fords Gate, Bridge Road South. In case of any questions or complaints, please contact us at info@terriertools.co.uk or 01978 66001.

Conclusion of contract

By clicking the "Buy now" button, you are placing a binding order for the items listed on the order form. Following the submission of your order, you will receive an order confirmation by email. The contract is concluded with the receipt of this order confirmation.

Languages available for contract conclusion

The following languages are available for the conclusion of the contract: English

Prices and shipping costs

The prices listed on the product pages always include the respective value-added tax applicable by law, as well as all other price components. Shipping costs apply to our deliveries. The shipping costs are shown. Further costs that are not discharged or billed by us are not incurred.

Delivery and pick-up

Unless stated otherwise in the product description, the items that we offer for delivery are generally delivered in 5 business days. Delivery is made only to United Kingdom. If we offer pick-up of the item, you will receive a notice as soon as the item is ready to be picked up. If, in the course of processing your order, items are found to be not available, you will be notified by email.

Payment

Payments are handled through Paypal.

Ordering process

When you have selected the desired product, you can add it to your shopping cart with no obligation by clicking the [Add to Shopping Cart] button. You can view the content of the shopping cart at any time, with no obligation, by clicking the [Shopping Cart] button. Items can be removed from the shopping cart by clicking the [Delete] button.

If you wish to purchase the items in your shopping cart, click the [Checkout] button. Then, please enter your information. Mandatory information is marked by an asterisk. Registration is not required. Your information is transmitted with encryption. After entering your information, you can review your entries. The ordering process is completed by clicking the "Buy now" button. The process can be cancelled at any time by closing the browser window. The individual pages will provide you with further information, e.g. how to make corrections.

We keep your ordering information on file and include it as well as our standard Terms and Conditions (AGB) in the order confirmation that we send you by email.

The Standard Terms and Conditions are at: Terms and Conditions and can be reviewed, downloaded and saved. For security reasons, after completing the order your ordering information will no longer be accessible through the Internet.

Warranties and statutory right’s for defective products For all offered items, the statutory rights for defective products do apply. Furthermore, please be aware, that for all STIHL and VIKING branded products the warranty conditions of Andreas Stihl Ltd apply STIHL & VIKING Warranty Policy

Privacy Policy SOP

Terrier Tools Ltd ("We", “Our”,”Us”) are committed to protecting and respecting your privacy.

This privacy policy applies to the website Terrier Tools Ltd (the "Site") and sets out the basis on which any data We collect from you, or that you provide to Us, will be processed.

This policy is in accordance with the Data Protection Act 1998 (the “Act”).

Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it.

For the purpose of the, the data controller is Terrier Tools Ltd of Five Fords Gate, Bridge Road South, Wrexham, Wrexham LL13 9PS Uk.

Data collected via the Site will be processed on our behalf by the provider of the Site, ANDREAS STIHL LIMITED of STIHLHOUSE, STANHOPE ROAD, CAMBERLEY, SURREY GU15 3YT and any sub-contractors it may appoint from time to time, in accordance with Our instructions.

Information We May Collect From You

As you navigate through and interact with the Site, We may collect and process the following data about you:

Information you give to Us

  • You may give Us information about you when you search for a product or place an order on the Site;

  • The information you give Us may include your name, address, e-mail address and phone number, financial and credit card information, customer history and billing and payment data. In addition, if you contact Us, We may keep a record of that correspondence.

Some of this information may inevitably comprise personal data about you.

Information we collect about you

  • Details of your visits to the Site, including traffic data, location data and information about the resources that you access and use on the Site;
  • Information about your operating system and browser type.

The information We collect about you is statistical data about users' browsing actions and patterns, and does not identify any individual. It helps Us to improve the Site and to deliver a better and more personalized service by enabling Us to:

  • Estimate the Site’s audience size and usage patterns;
  • Store information about your preferences;
  • Speed up your searches;
  • Recognize you when you return to the Site.

Information we receive from other sources

  • We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Cookies

We may obtain information about your general internet usage by the use of a cookie file which is stored on the hard drive of your computer in order to distinguish you from other users of the Site. A Cookie is a small piece of data that a website can send to your computer’s browser so that this computer will be recognised by the Site on your return.

Cookies allow your computer to be recognised on connection to the Site, enabling Us to provide a better browsing experience. In addition cookies may also be used to help gather statistics about the use of the Site, such as Site performance..

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Site. For more information about cookies, please see the Information Commissioner's website home page or the Interactive Advertising Bureau.

Uses Made Of the Information

The information held about you will be used as determined by Us including but not limited to the following:

Information you give to Us

  • To present the Site and its contents to you;
  • To ensure that content from the Site is presented in the most effective manner for you and for your computer;
  • To provide you with the information and products that you request;
  • To provide you with information about other products that are similar to those that you have already purchased or enquired about where you have consented to be contacted for such purposes;
  • To carry out obligations arising from any contracts entered into between you and Us;
  • To allow you to participate in interactive features of the Site, when you choose to do so;
  • To notify you about changes to the Site.

Information we collect about you

  • To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
  • As part of Our efforts to keep the Site safe and secure;
  • To measure or understand the effectiveness of advertising served to you and others, and to deliver relevant advertising to you;
  • To make suggestions and recommendations to you and other users of the Site about products and offers that may interest you or them.

Disclosure of Your Information

We may share your personal information with any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract We may enter into with them or you;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to advertisers, but we may provide them with aggregate information about users;
  • We may make use of the personal data we have collected from you to enable Us to comply with Our advertisers' wishes by displaying their advertisement to that target audience;
  • Analytics and search engine providers that assist Us in the improvement and optimisation of the Site. We may disclose your personal information to third parties:
  • If We or substantially all of Our assets are acquired by a third party, in which case personal data held by Us about Our contacts will be one of the transferred assets;
  • If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms and conditions and other agreements; or to protect Our rights, property, or the safety of, Our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • To fulfil the purpose for which you provide it;
  • For any other purpose disclosed by Us when you provide the information;
  • With your consent.

Where We Store Your Personal Data

We will generally only process personal data within the territory of the United Kingdom, in a member state of the European Union or in another state party to the Agreement on the European Economic Area. However, your personal data may be outside such countries (for example by Our staff or the staff of one of Our suppliers). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

By submitting your personal data, you agree to this transfer, storing or processing.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

You have the right to ask Us not to process your personal data for marketing purposes, to correct your data or to delete your data by contacting Us at

Five Fords Gate, Bridge Road South Wrexham Industrial Estate, Wrexham, Wrexham LL13 9PS Uk

The Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates, including those of Andreas Stihl Limited. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet Our costs in providing you with details of the information We hold about you.

Changes to Our Privacy Policy

Any changes We may make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Five Fords Gate, Bridge Road South Wrexham Industrial Estate, Wrexham, Wrexham LL13 9PS Uk

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your cart, submit Contact forms, and to remember you when you return to our site.

To purchase STIHL products, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site, but you will not be able to submit Contact forms or purchase any products.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. Click here to view our Privacy Policy and Terms & Conditions.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org

Managing cookies

To purchase STIHL products, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site, but you will not be able to submit Contact forms or purchase any products.

To manage your cookies, see the below guides for the four most popular browsers:

-Internet Explorer:
http://windows.microsoft.com/en-GB/windows-vista/block-or-allow-cookies

-Google Chrome:
https://support.google.com/accounts/answer/61416?hl=en-GB

-Mozilla Firefox:
https://support.mozilla.org/en-GB/kb/enable-and-disable-cookies-website-preferences

-Safari:
http://support.apple.com/kb/HT1677?viewlocale=en-GB

For all other browsers, please consult your documentation or online help files.

Our Cookies:

Our cookies policy

Here's a list of the main cookies we use, and what we use them for:

Cookie name Cookie purpose
CookieNoticeDisplayed We use this cookie to not display the cookie notice banner, after you have accepted or reviewed our cookie policies.
Cart This is used to identify your current shopping cart as your own.
CartTotalCookie This is used to identify the current count of items in your shopping cart.
__RequestVerificationToken This security cookie is used to validate current requests and protect against cross site request forgery.
lco We use this cookie to identify the last checkout completed during the checkout process for checkout record keeping.

Third party cookies

We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Please note that we're not responsible for the content of external websites.

Here’s a list of the third party cookies we use, and what we use them for:

Partner name What their cookies are used for
AddThis AddThis uses cookies in a variety of ways, most notably for social sharing purposes. Link(s) to usage details: http://support.addthis.com/customer/portal/questions/327365-cookie-audit
Google Google Analytics uses cookies for user behavior tracking and other analytics purposes. Link(s) to usage details: http://www.google.com/intl/us_en/policies/technologies/cookies/

'Share' tools

If you take the opportunity to 'share' content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.